Privacy Policy

Effective Date: October 26, 2023

Aurora Studios ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect the personal information you provide to us when you visit our website, aurorastudios.com, and use our services. This policy applies to all visitors, users, and others who access or use the Service.

1. Data Collection

We collect several types of information from and about users of our Service, including:

  • Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, and postal address. We collect this information when you contact us through our website, request a quote, subscribe to our newsletter, or otherwise interact with us. For example, when filling out a contact form to inquire about video production services, you'll be asked to provide your name, email address, and details about your project.
  • Usage Data: We automatically collect information about your interactions with our Service. This may include your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. This data helps us understand how users are interacting with our site and helps us improve user experience.
  • Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us personalize your experience, remember your preferences, and analyze website traffic. You can control the use of cookies through your browser settings.
  • Project Related Information: When you engage Aurora Studios for video production services, we collect information related to your project. This might include scripts, storyboards, raw video footage, and other materials necessary to fulfill the service agreement. This data is treated with utmost confidentiality and is only used for the purposes outlined in our contract.

2. Data Usage

We use the information we collect for various purposes, including:

  • Providing and Improving Our Services: We use your personal information to provide you with the services you request, such as video production, editing, and marketing. We also use this information to improve our Service, personalize your experience, and develop new features. This includes analyzing website traffic, user behavior, and feedback to identify areas for improvement.
  • Communicating with You: We may use your contact information to respond to your inquiries, provide customer support, send you updates about our services, and inform you about special offers or promotions. We will only send you promotional emails if you have opted in to receive them. You can unsubscribe from these emails at any time.
  • Marketing and Advertising: We may use your information to target you with relevant advertising on our website and on third-party platforms. This may include showing you ads for video production services that are similar to the ones you have expressed interest in. We may also use your information to track the effectiveness of our advertising campaigns.
  • Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes. This may include responding to subpoenas, court orders, or other legal requests. We may also use your information to investigate and prevent fraud, abuse, or other illegal activities.
  • Project Execution and Delivery: Information like scripts and video footage is used directly in the creation and delivery of your video projects. This data is retained only as long as necessary to complete the project and comply with any contractual obligations. We archive completed projects for a limited time to facilitate future edits or updates at your request.

3. Data Protection

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: We use encryption to protect your personal information when it is transmitted over the internet. Our website uses SSL/TLS encryption to secure all data transmitted between your browser and our servers.
  • Firewalls: We use firewalls to protect our servers from unauthorized access. Our firewalls are regularly updated to protect against the latest threats.
  • Access Controls: We restrict access to your personal information to authorized personnel only. Our employees are trained on privacy and security best practices and are required to adhere to our strict data security policies.
  • Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities. Our security audits are conducted by independent third-party security experts.
  • Physical Security: Our servers are located in secure data centers with restricted physical access. These data centers are equipped with advanced security systems, including surveillance cameras, biometric access controls, and 24/7 security personnel.

Despite our best efforts, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal information.

If you believe your personal information has been compromised, please contact us immediately at privacy@aurorastudios.com or call us at +1 651-030-3212. Our Data Protection Officer, Emily Carter, is available to address your concerns.

4. Cookies

We use cookies to enhance your experience on our website. Cookies are small text files that are stored on your device when you visit our website. We use cookies to:

  • Remember your preferences: Cookies allow us to remember your language preferences, login details, and other settings so you don't have to re-enter them each time you visit our website.
  • Analyze website traffic: We use cookies to track how users interact with our website, which helps us improve our website and personalize your experience. This includes tracking which pages are visited, how long users spend on each page, and which links are clicked.
  • Serve targeted advertising: We use cookies to show you relevant advertising on our website and on third-party platforms. This may include showing you ads for video production services that are similar to the ones you have expressed interest in.

You can control the use of cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that blocking or deleting cookies may affect your experience on our website.

For more information about cookies and how to manage them, please visit our Cookies Policy.

5. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third-party websites or services. We encourage you to review the privacy policies of these websites or services before providing them with any personal information.

6. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at privacy@aurorastudios.com. We will take steps to delete the information as soon as possible.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes to this Privacy Policy on our website and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.

Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Aurora Studios
Attn: Privacy Officer
456 Oak Avenue, Suite 200
San Francisco, CA 94102
Email: privacy@aurorastudios.com
Phone: +1 978-697-6065